For all customer service enquiries, please contact us at hello@silverhandestate.com. Our office is open Monday - Friday, 9am - 5pm and we endeavor to respond to all queries within one working day.
As soon as your order is placed, we’ll send you an email confirming your order.
Once the order is ready for dispatch we’ll email you details of your delivery.
Our trusted 3rd party courier will provide you with tracking details once they have your order. You can use the tracking number on their website.
If you are not in when your delivery is due, the delivery driver will attempt to leave it in a safe place or with a neighbour.
If this isn’t possible, a card will be left with details of how to rearrange your delivery. Should subsequent delivery attempts fail the order will be returned to us. This will result in you forfeiting the delivery charge (if applied).
If it is deemed that you made no attempt to contact us or the courier regarding delivery, a further standard delivery charge will be required to re-send the order.
We strongly advise against ordering goods to be left without someone to receive them.
We will not be held liable for any losses incurred in this way. You will be asked to complete a Non-Receipt Disclaimer which will be passed to our courier.
Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.
At peak times, or due to events outside of our control, it may not always be possible to deliver your order within our standard promise.
If there is a known delay we will contact you with a new estimated delivery date and strive to get your order to you as soon as possible.
THE SILVERHAND ESTATE DELIVERY OPTIONS
UK
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STANDARD SHIPPING
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Spend Under £100 (single delivery)
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£5.95
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Delivered within 2-5 working days
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Our ‘Standard Shipping’ applies to orders being shipped to UK Mainland only.
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FREE SHIPPING
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Spend over £100 (single delivery)
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FREE
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Delivered within 2-5 working days
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Our ‘Free Shipping’ applies to orders being shipped to UK Mainland only.
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FREE NEXT DAY DELIVERY
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Spend over £200
(single delivery)
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FREE
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Delivered NEXT DAY if ordered by 1pm Monday through Thursday
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Our ‘Free Next Day Delivery’ applies to orders being shipped to UK Mainland only.
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MULTIPLE ADDRESSES SHIPPING
If you’re placing an order and would like your goods shipped to multiple addresses then please select this option, shown in the example image below in red, when you are viewing your cart. The above rates apply to multiple addresses shipping. You can select as many addresses as you wish.
